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Mado in Paris dispatches the products present on the website www.madoaparis.com at home in mainland France and Monaco to the delivery address which was indicated when ordering and within the time indicated via the provider chronofood for the products fresh and perishable.
Delivery will be made to the address indicated by the Customer. For the purpose of order fulfillment, the Customer undertakes to provide truthful identification information. These elements must be exact, complete and precise (in particular the building, the floor or a door code) to allow delivery in the best conditions. The seller may be refused delivery if the information is questionable or incorrect. If the courier is unable to contact the customer or deliver the products due to lack of information or false information communicated, the latter cannot claim reimbursement of delivery costs. Mado in Paris is not responsible for a return to a false or incomplete address. Mado à Paris reserves the right to use the telephone number entered in the order to complete the delivery information if it turns out to be incomplete.
Orders indicating a PO box address cannot be taken into account or processed.
When confirming the order, the customer must choose his delivery method. The customer will be asked for the desired delivery day for all modes of transport. Mado in Paris will make every effort to deliver the day and the time slot requested by the customer. Mado à Paris reserves the right to modify the delivery day and time for logistical reasons while informing the customer beforehand via the contact details that the customer will have informed when ordering. In the event of delay in shipment, Mado in Paris undertakes to inform the customer via the contact details that the customer will have informed when ordering. If the delivery has been validated by courier, Mado in Paris will ask to choose a theoretical slot of two hours. The courier reserves the right in the event of force majeure, strikes, exceptional days (public holidays, Christmas, New Year's Day) to deliver in an exceptional manner within a 3-hour slot before or after the time chosen by the customer. The customer will then be contacted by telephone.
Working days of our Parisian Mado laboratory in Paris: from Wednesday to Sunday inclusive.
Working days for carriers: Wednesday to Saturday, excluding holidays.
The delivery times displayed on the website do not take into account the time required to prepare the order.
In the absence of the recipient to receive the products during delivery, the carrier will deposit a calling card to re-schedule a second and last delivery as far as access to the mailbox is possible. If the delivery has been validated by the customer by courier in Paris and the Customer is absent to receive the products, they will be returned to the departure shop. Mado in Paris will contact the Customer via his contact details left when ordering. Mado à Paris cannot therefore be held liable in these cases for the delay in delivery and the potential deterioration of the fresh products which the package may contain.
In the event of late delivery due to the carrier or the Seller, the Customer has the possibility of terminating the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. The Seller then reimburses the product and the “outward” costs under the conditions of the provisions of articles L216-3 and L241-4 of the Consumer Code. The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to follow up on the order.
The Seller recalls that when the Customer physically hangs possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered. The Customer agrees to report any problems or information concerning its delivery within 12 hours with proofs (photos) to be delivered again or to benefit from a credit for a next order. Mado in Paris will not reimburse the client but a solution will be offered to him.